Thank you for shopping at petsofparadiseworldstore.com! We want you to be happy with your purchase. If you are not satisfied with your purchase, we will gladly provide you with a return and refund policy. Please read the refund policy below carefully.
Return Terms
You may return your product within 30 days of receiving it. Items must be unused, undamaged, and in the same condition as when you received them, including all original packaging and tags. Certain types of items are not returnable, such as personalized products, perishable foods, or certain health and personal care items. Please check the return restrictions in the item description carefully before purchasing. Return Process
To request a return, please contact our customer service team at josuegarcia@petsofparadiseworldstore.com with your order number and reason for return. Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) and return address. Please return your item within 14 days of receiving the RMA. When returning an item, please include the information in your order confirmation and RMA email. Return Shipping
For returns due to product quality issues or wrong items, we will cover the return shipping costs. For returns due to a change of mind or other non-quality issues, the buyer is responsible for the return shipping costs. Refund Process
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be refunded to the payment method you used when you paid. Depending on the processing time of your bank or credit card company, the refund may take several business days to arrive. If the refund is delayed or not received, please check your bank account first, then contact your bank or credit card company. If you still have questions, please contact our customer service team. Partial Refund
For products that do not fully meet the return conditions, we may only provide a partial refund. Partial refunds include, but are not limited to, products with obvious signs of use, missing original packaging or accessories. Exchange Policy
If you need to exchange the same product or other products, please apply for a return according to the return process and place a new order. We do not provide direct exchange services at this time. Non-returnable items
Specially stated items such as limited edition products, promotional items, and gift cards are non-returnable and non-refundable. Cancelling an order
If you wish to cancel your order, please contact us as soon as possible. You will receive a full refund if you cancel before your order is shipped. Once your order has been shipped, you will need to wait for the item to arrive before requesting a return.
